Privacy Policy
This Privacy Policy explains what information Brilliant Ideas Consulting, Inc., a Florida corporation doing business as Digital Visibility Concepts ("DVC," "we," "us"), collects, how we use it, who we share it with, and the choices you have. It is written to be read in one sitting by the owner of a business.
It covers our websites, including digitalvisibilityconcepts.com and our sign-up site at getnamed.digitalvisibilityconcepts.com; the AI Search Visibility Programs and other services we deliver; and the mail, phone and email outreach we do to business owners. It is part of our Terms of Service.
In plain words
This summary is here so you know what you are reading. The numbered sections below are the policy.
- We collect what we need to reach you, sign you up, bill you, and do the work: your name and business details, your payment method, access to the accounts we work in, and the recordings of the meetings we hold with you.
- We do not sell your information, and we do not share it for anyone else's marketing.
- Payment details go to our payment processor. We never see or keep your full card number.
- If we reached you by letter or phone before you were a client, we found your name and contact details in public business records and from commercial data providers, and you can tell us to stop at any time.
- Some of our production staff are outside the United States. They work under written confidentiality obligations and see only what their job requires.
- You can ask us what we hold about you, ask us to correct or delete it, or opt out of marketing, by emailing privacy@digitalvisibilityconcepts.com.
Information we collect
1.1 Information you give us
- Contact and business information. Your name, business name, mailing address, email address, phone numbers, your trade, your service area, and the facts about your business you ask us to publish.
- Sign-up information. What you enter or confirm on the Sign-Up Page: the Program you chose, your billing address, your typed name as your signature, the boxes you check, and any notes read aloud and recorded as part of your agreement.
- Payment information. Your bank account or card details, which go directly to our payment processor. DVC keeps only the payment method type, the last four digits, the amount and date of each charge, and the receipt.
- Account access. Logins you give us for your website, hosting, Google Business Profile, Google Analytics, Google Search Console, Google Ads and directory listings so that we can do the work.
- Communications. Emails, calls, text messages you opt into, support requests, and anything you send us.
- Meeting recordings. Market Reviews, Discovery Calls, kickoff calls and review calls held by video conference are recorded, with notice at the start of the meeting. See Section 6.
1.2 Information we collect automatically
When you visit our websites: pages viewed, time on page, the site that referred you, your browser and operating system, your IP address and general location inferred from it, and device identifiers, collected through cookies and similar technologies described in Section 5.
1.3 Information from other sources
- Business-owner contact information for outreach. Before you become a client, we may obtain your name, business mailing address, phone numbers and email address from your business website and its legal pages, state licensing boards, Secretary of State corporate filings, online directories, public advertising records, and commercial data providers that supply business contact data. We check phone numbers against the National Do Not Call Registry before we dial.
- AI search and search-engine answers. We ask questions of ChatGPT, Google, Claude and Gemini and record the answers, including screenshots. Those answers may name your business and other businesses.
- Advertising platforms. When we manage Google Ads for you, we receive campaign and performance data from Google inside your own account.
How we use information
- To reach you. To send letters, make calls and send emails to business owners we believe can use our services, and to follow up on a reply.
- To sign you up and bill you. To form and keep a record of your Program Agreement, charge your fee, send receipts, and manage your account.
- To do the work. To build and measure your Program: write and publish pages, manage your Google Business Profile and listings, run your questions on the AI platforms every month, and produce your Scorecard and reports.
- To show results. As your Terms of Service permit, to use your Program results in our marketing and sales presentations, never to a competitor in your trade inside your service area, and never once you have asked us in writing to stop.
- To train and to keep a record. To review recorded meetings for staff training and to resolve any question about what was agreed.
- To improve our services. To understand how our websites are used and how our programs perform, in aggregate.
- To comply with the law and protect our business. To keep required records, respond to lawful requests, prevent fraud, and enforce our agreements.
Who we share information with
We share information only as needed to do the things in Section 2:
- Service providers. Our payment processor, customer-relationship software, video-conferencing and phone systems, email and hosting providers, letter printing and mailing, analytics tools, and the commercial data providers described in Section 1.3. Each is bound by written obligations to protect the information and use it only for us.
- Our staff and contractors. Employees and contractors who do the work, including production staff located outside the United States. Each is bound by written confidentiality obligations, works under our direction, and sees only what the job requires. DVC stays responsible to you for the work.
- Platforms we work in. Google and the directories and listing services where we publish your business facts, in your own accounts and under your name.
- Professional advisors. Our attorneys, accountants and consultants, under confidentiality.
- Legal requirements. When required by law, subpoena or court order, or to protect our rights, property or safety or those of others.
- Business transfers. If DVC or its business is sold, merged or financed, information may transfer with it, under this policy.
- With your consent. In any other case, only if you agree.
We do not sell personal information. We do not rent it. We do not share it with anyone for their own marketing.
Your contact information before you are a client
Most of our clients first hear from us by a letter addressed to the owner by name, followed by a phone call. Here is how we handle that.
- We write to the owner of the business, at the address where public records show the business receives its mail, and we call the numbers found in public records or supplied by commercial data providers.
- Every phone number is checked against the National Do Not Call Registry before we call. Calls are made by a person, one at a time, between 8:00 AM and 8:00 PM in your own time zone. We do not use autodialers, recorded messages or artificial voices, and we do not record outbound sales calls.
- We do not send text messages to numbers we obtained this way.
- We do not share the phone numbers and addresses we obtain with anyone outside DVC and its service providers, and we delete them from records we have stopped working.
- If you do not want to hear from us, say so on the call, reply to any letter or email, or write to privacy@digitalvisibilityconcepts.com. We add you to our internal do-not-contact list within five business days and keep you there.
Cookies and website tracking
Our websites use cookies and similar technologies.
- Essential. Needed for the site and the Sign-Up Page to work, including session and security cookies. These cannot be turned off.
- Analytics. Google Tag Manager and Google Analytics, operated by Google LLC, tell us which pages are visited and how traffic reaches us. See Google's privacy policy. You can opt out with the Google Analytics opt-out browser add-on.
- Advertising. The Meta Pixel, operated by Meta Platforms, Inc., measures our advertising and lets us show ads to people who visited our site, on Facebook and Instagram. See Meta's privacy policy. You can opt out of interest-based advertising through the Digital Advertising Alliance and the Network Advertising Initiative.
You can refuse or delete cookies in your browser settings; some parts of the site may not work without essential cookies. We honor the Global Privacy Control signal where we can detect it and treat it as a request to opt out of the sharing of your information for cross-context behavioral advertising.
Meeting recordings
Market Reviews, Discovery Calls, kickoff calls and review calls held by video conference are recorded. You are told at the start of the meeting, and the recording notice appears in the meeting itself. Where you give a DVC representative permission on a recorded call to complete the Sign-Up Page or click Sign Up on your behalf, the recording of that permission is part of the record of your agreement. Recordings are kept confidential, used only to keep a record of what was discussed and agreed and to train our staff, and are not shared outside DVC except as Section 3 allows. We do not record outbound sales, heads-up or courtesy calls.
Payment information
Bank account and card details you enter on the Sign-Up Page go to our payment processor over an encrypted connection and are stored by the processor, not by DVC. DVC keeps only what it needs to manage your account: the payment method type, the last four digits, the name on the account, each charge and its date, and the receipt. When you authorize a bank draft, your authorization and the date you gave it are kept as part of your Program Agreement for as long as the law requires.
Account access and your customers' information
Logins you give us are stored in a password manager with access limited to the people doing your work, are used only to perform your Program, and are returned or deleted within five business days after your Program ends. While working inside your website, Google Business Profile and other accounts we may see information about your customers, such as reviews, form submissions and analytics. We use it only to perform your Program, never for our own marketing, and we treat it as your confidential information.
How long we keep information
- Client records. Program Agreements, billing records, receipts, Scorecards and reports: seven years after your Program ends, to meet accounting and tax requirements.
- Meeting recordings. For the life of your Program and three years after it ends, or sooner on your written request where the law allows.
- Account logins. Deleted within five business days after your Program ends.
- Outreach records for businesses that did not become clients. Traced phone numbers and addresses are deleted when a record is closed; the business name, outcome and do-not-contact status are kept so that we honor your choices.
- Website analytics. Up to twenty-six months.
Security
We protect information with administrative, technical and physical safeguards: encryption in transit, password-manager storage of credentials with role-based access, multi-factor authentication on our systems, written confidentiality and data-protection obligations on staff, contractors and vendors, and a documented process for responding to and giving notice of a security incident. No system is completely secure, and we cannot promise that information will never be lost or accessed without authorization, but we will tell you promptly if an incident affects your information.
Your choices and rights
Wherever you are, you may ask us to:
- tell you what personal information we hold about you and where it came from;
- correct it;
- delete it, subject to records we must keep by law or to complete a transaction;
- stop contacting you for marketing;
- stop using your results in our marketing; or
- withdraw a consent you gave us.
Email privacy@digitalvisibilityconcepts.com or call (888) 450-2878. We respond within forty-five days, and sooner where we can. We may ask you to verify your identity first. An agent acting for you must show your signed authorization. We will not treat you differently for exercising these rights.
California residents
If you live in California, the California Consumer Privacy Act gives you the rights in Section 11 and the following additional information. In the past twelve months we have collected these categories of personal information: identifiers (name, business name, address, email, phone, IP address); commercial information (the Program purchased and payment history); internet activity (pages visited and referral source on our websites); general geolocation inferred from IP address; and professional information (your trade and role). We collect it from you, from your use of our websites, from public records, and from commercial data providers, for the purposes in Section 2, and share it with the categories of recipients in Section 3. We do not sell personal information. Our use of the Meta Pixel may be "sharing" for cross-context behavioral advertising under California law; you may opt out by emailing privacy@digitalvisibilityconcepts.com or by using a browser that sends the Global Privacy Control signal. We do not use or disclose sensitive personal information for purposes that require a right to limit. We do not share personal information with third parties for their own direct marketing, so we have nothing to report under California Civil Code section 1798.83.
Visitors outside the United States
DVC serves businesses in the United States, and our websites and services are not directed at people elsewhere. Information we collect is processed in the United States and, by our production staff and contractors, in other countries including India, under written confidentiality obligations. If you are in the European Economic Area, the United Kingdom or Switzerland and your information reaches us, we process it to perform a contract with you, to pursue our legitimate interests in running and marketing our business, or with your consent, which you may withdraw; you have the rights in Section 11 and the right to complain to your data-protection authority; and we rely on standard contractual clauses for transfers to the United States and to our contractors.
Children
Our websites and services are for businesses and the adults who run them. We do not knowingly collect information from anyone under eighteen. If you believe we have, email privacy@digitalvisibilityconcepts.com and we will delete it.
Changes to this policy
We may update this policy. The version and effective date at the top change when we do, and the current version is always at digitalvisibilityconcepts.com/legal/privacy. If a change materially reduces your rights or materially changes how we use information we already hold, we tell current clients by email before it takes effect.
Contact
Privacy questions, requests and complaints: privacy@digitalvisibilityconcepts.com · (888) 450-2878 · Brilliant Ideas Consulting, Inc., d/b/a Digital Visibility Concepts, 300 E. University Ave., Suite 410, Gainesville, FL 32601.
End of Privacy Policy.