Terms & Conditions

Comprehensive Digital Marketing, Web Development, and Attorney Lead Generation Agreement

Effective Date: November 10, 2025
Version: 1.0

These Terms of Service (the “Agreement”) are entered into by and between Brilliant Ideas Consulting Inc., a Florida corporation, registered at 9702 SW 83rd Way, Gainesville, FL 32608, doing business as Digital Visibility Concepts(“DVC,” “we,” “us,” or “our”) and the individual or entity that accepts these terms (“Client,” “you,” or “your”).

BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL TERMS AND CONDITIONS OUTLINED HEREIN.

IMPORTANT: THIS AGREEMENT CONTAINS BINDING ARBITRATION PROVISIONS IN SECTION 13. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS.

1. DEFINITIONS

“Agreement” means these Terms of Service including all engagement agreements and addendums.

“Client Materials” means all content, images, text, logos, and other materials provided by Client for use in Services.

“Deliverables” means all work product created by DVC for Client, including websites, ad campaigns, lead data, and reports.

“Engagement Agreement” means specific service contracts referencing these Terms, including SEO Service Agreement, PPC Management Agreement, Lead Generation Agreement, Web Development Agreement, and others.

“Lead Intelligence Service” means attorney lead generation for probate, personal injury, and divorce practice areas.

“Monthly Recurring Services” means ongoing services billed monthly including SEO, PPC management, social media management, hosting, and lead generation subscriptions.

“Project-Based Services” means one-time services including web design, web development, and custom projects.

“Services” means all services provided by DVC across all service lines.

“Third-Party Platforms” means external services including Google Ads, Facebook Ads, hosting providers, and data sources.

“Work Product” means all deliverables, campaigns, websites, reports, strategies, and other materials created specifically for Client.

2. SCOPE OF SERVICES

2.1 Search Engine Optimization (SEO) Services

Services Include:

• Initial website SEO audit and analysis
• Keyword research and strategy development
• On-page optimization (title tags, meta descriptions, headers, content)
• Technical SEO improvements (site speed, mobile optimization, schema markup)
• Content creation and optimization
• Link building and backlink acquisition
• Local SEO optimization (Google Business Profile, citations, local listings)
• Monthly progress reports and analytics
• Competitor analysis and monitoring
• Ongoing algorithm update adjustments
• Search Console and Analytics monitoring

Client Understanding:

• SEO results take 3-6 months to materialize significantly
• Rankings fluctuate due to algorithm changes beyond DVC’s control
• Competitors’ actions affect rankings
• Google penalties may occur if Client has prior black-hat SEO
• Rankings are not guaranteed for specific keywords or timeframes
• Organic search results depend on numerous external factors
• Content quality and website authority accumulate over time

SEO Service Exclusions:

• Content writing beyond contracted hours (additional fees apply)
• Major website redesigns or structural changes (quoted separately)
• E-commerce functionality (separate engagement)
• PPC advertising (separate service line)
• Social media management (separate service line)

2.2 Pay-Per-Click (PPC) Management Services

Services Include:

• Google Ads account setup and optimization
• Campaign strategy and structure development
• Keyword research and selection
• Ad copywriting and testing (headlines, descriptions, extensions)
• Landing page recommendations and A/B testing
• Bid management and budget optimization
• Negative keyword identification and implementation
• Conversion tracking setup and monitoring
• Geographic and demographic targeting
• Ad schedule optimization
• Monthly performance reports and analysis
• Competitor analysis
• Remarketing campaign setup and management
• Google Analytics integration
• Call tracking integration (if contracted)

Client Understanding:

• Management fees are separate from ad spend
• Client pays Google/Facebook directly for ad costs
• Minimum ad spend requirements apply (typically 3,000/month)
• Results depend on budget, competition, and market factors
• Click costs vary by industry and competition level
• Conversion rates depend on website quality and offer strength
• DVC optimizes campaigns but cannot guarantee specific ROI
• Ad platforms may suspend accounts for policy violations
• Client responsible for complying with all advertising regulations

PPC Platforms Managed:

• Google Ads (Search, Display, Shopping, YouTube)
• Microsoft Advertising (Bing Ads)
• Facebook Ads
• Instagram Ads
• LinkedIn Ads (upon request)

Management Fee Structure:

• Percentage of ad spend (typically 15-20%)
• Minimum monthly management fee applies
• Setup fees for new accounts or major restructuring
• Additional fees for multiple platforms

2.3 Social Media Management Services

Services Include:

• Social media strategy development
• Content calendar creation and planning
• Post creation and scheduling (graphics, captions, hashtags)
• Community management and engagement (responding to comments/messages)
• Profile optimization and branding
• Hashtag research and strategy
• Competitor analysis
• Monthly analytics and reporting
• Social media advertising coordination (if contracted)
• Reputation monitoring
• Platform-specific optimization

Supported Platforms:

• Facebook
• Instagram
• LinkedIn
• Twitter/X
• YouTube (upon request)
• TikTok (upon request)

Service Tiers:

• Basic: 8-12 posts per month, monthly reporting
• Standard: 16-20 posts per month, bi-weekly reporting, community management
• Premium: 24-30 posts per month, weekly reporting, full community management, story content

Client Understanding:

• Follower growth depends on content quality, consistency, and paid promotion
• Engagement rates vary by industry and audience
• Viral content cannot be guaranteed
• Platform algorithm changes affect reach and engagement
• Client must provide brand guidelines, product images, and content direction
• Response time for community management during business hours only
• Crisis management and PR issues may require additional consultation

Service Exclusions:

• Professional photography or videography (arranged separately)
• Influencer partnerships (coordinated but costs separate)
• Social media advertising spend (managed under PPC services)
• 24/7 community management (business hours only unless contracted)

2.4 Web Design and Development Services

Services Include:

Web Design:

• Custom website design mockups
• Responsive design for mobile, tablet, and desktop
• User experience (UX) design
• User interface (UI) design
• Brand integration and visual identity
• Wireframing and prototyping
• Design revisions per contracted rounds

Web Development:

• Custom website development (HTML, CSS, JavaScript, PHP)
• WordPress website development and customization
• Content Management System (CMS) integration
• E-commerce functionality (WooCommerce, Shopify)
• Contact forms and lead capture systems
• Payment gateway integration
• Third-party API integrations
• Database design and implementation
• Website migration and transfer services
• Plugin customization and development

Included with Projects:

• Domain registration assistance (domain registration fees separate)
• SSL certificate setup
• Basic SEO setup (title tags, meta descriptions)
• Google Analytics integration
• Contact form setup
• Social media integration
• Mobile responsive design
• Cross-browser compatibility testing
• 30 days of post-launch bug fixes

Client Understanding:

• Design revisions limited to contracted rounds (typically 2-3 rounds)
• Additional revisions beyond contracted amount billed hourly
• Development timeline depends on project complexity and Client responsiveness
• Client must provide all content, images, and materials timely
• Delays caused by Client extend project timeline
• Stock photography licenses are Client’s responsibility (or billed separately)
• Custom functionality may require additional development hours
• Third-party platform limitations may constrain functionality
• E-commerce projects require payment processing agreements (Stripe, PayPal, etc.)

Project Phases:

1. Discovery & Planning (1-2 weeks): Requirements gathering, sitemap, wireframes
2. Design (2-4 weeks): Mockups, revisions, approval
3. Development (4-8 weeks): Coding, CMS integration, functionality implementation
4. Testing & QA (1-2 weeks): Cross-browser testing, mobile testing, bug fixes
5. Launch (1 week): Deployment, DNS configuration, final checks
6. Post-Launch Support (30 days): Bug fixes, minor adjustments

Service Exclusions:

• Website content writing (available separately)
• Stock photography or custom photography (arranged separately)
• Ongoing website maintenance (separate hosting/maintenance agreement)
• Advanced custom functionality beyond scope (quoted separately)
• Third-party software licenses and subscriptions
• Marketing strategy or advertising (separate service lines)

2.5 Dedicated Hosting and Maintenance Services

Hosting Services Include:

• Dedicated server or cloud hosting (AWS, DigitalOcean, or similar)
• Domain name management and DNS configuration
• SSL certificate installation and renewal
• Email hosting and configuration
• Daily automated backups with 30-day retention
• 99.9% uptime guarantee
• DDoS protection and firewall security
• Malware scanning and removal
• WordPress core updates and security patches
• Plugin and theme updates
• Database optimization
• Server performance monitoring
• 24/7 server monitoring with alerts
• Emergency support for critical outages

Maintenance Services Include:

• Monthly website backups (in addition to daily automated)
• Content updates (limited hours per contracted tier)
• Image optimization and upload
• Minor text and layout changes
• Form and functionality testing
• Broken link monitoring and fixing
• Security monitoring and hardening
• Performance optimization
• Uptime monitoring and alerts
• Monthly maintenance reports

Service Tiers:

Basic Hosting (197/month):

• Shared hosting or entry-level cloud
• 1-5 GB storage
• 50 GB bandwidth
• 2 hours monthly maintenance included
• Business hours support

Professional Hosting (497/month):

• Dedicated cloud server or VPS
• 10-50 GB storage
• 250 GB bandwidth
• 5 hours monthly maintenance included
• Priority support (4-hour response)

Enterprise Hosting (997/month):

• High-performance dedicated server
• 100+ GB storage
• 1 TB bandwidth
• 10 hours monthly maintenance included
• Premium support (1-hour response)
• Staging environment included

Client Understanding:

• Hosting fees separate from design/development
• Migration from existing hosting may incur additional fees
• Bandwidth overage charges apply if limits exceeded
• Major redesigns or functionality changes beyond maintenance hours
• Emergency support outside business hours may incur additional fees
• Third-party software licenses (premium plugins, themes) are Client’s expense
• Website downtime may occur during major updates (scheduled during low-traffic times)
• Client responsible for content changes beyond contracted maintenance hours

Uptime Guarantee:

• 99.9% uptime guarantee (allows 43 minutes downtime per month)
• Excludes scheduled maintenance windows
• Excludes downtime caused by Client actions or third-party services
• Excludes force majeure events beyond DVC’s control
• Service credits available for verified extended outages

2.6 Attorney Lead Intelligence Service

Service Overview:

DVC provides exclusive, fresh legal leads to attorneys in three practice areas: Probate, Personal Injury, and Divorce. Leads are generated through proprietary obituary scraping (probate), accident report monitoring (personal injury), and court filing scraping (divorce).

2.6.1 Probate Lead Generation

Services Include:

• Daily obituary monitoring across Client’s contracted county/counties
• Death identification within 24-48 hours of obituary publication
• Estate asset research (property records, business ownership, estimated values)
• Family contact skip-tracing (surviving spouse, children, phone numbers, addresses)
• Lead scoring and qualification (estate value, contact availability, complexity)
• Daily lead delivery via secure portal and email (by 10 AM EST)
• Exclusive territory protection (one attorney per rotation slot)
• Lead data includes:
  • Decedent’s full name, age, date of death, county
  • Surviving spouse and children names and contact information
  • Property addresses and estimated market values
  • Business ownership information
  • Total estate value estimate (500K, 1M, 5M, $5M+)
  • Lead quality score (HOT, WARM, COLD)
  • Contact timing recommendations
  • Potential complexity indicators

Exclusivity Model:

• County divided into rotation territories
• Each lead assigned exclusively to ONE attorney (zero overlap)
• Rotation ensures fair geographic distribution
• County capacity limited based on obituary volume
• Once county reaches maximum enrollment, permanently closed to new attorneys

Pricing Tiers (Per County):

• Small County: $1,297/month (30-50 exclusive leads/month, max 3 attorneys)
• Medium County: $1,497/month (50-60 exclusive leads/month, max 6 attorneys)
• Large County: $1,797/month (45-55 exclusive leads/month, max 12 attorneys)
• Major Metro: $2,197/month (47-53 exclusive leads/month, max 18 attorneys)

Client Understanding:

• Leads are time-sensitive and require prompt follow-up
• Conversion rates depend on Client’s follow-up process and consultation skills
• DVC provides lead intelligence, not legal referrals
• Estate values are estimates based on public records (typically within 20% of actual)
• Contact information accuracy guaranteed at 95%+
• Some families may not respond or may have already engaged counsel (rare)
• Respectful contact timing recommended (7-10 days post-death)
• Client responsible for all legal representation and services
• DVC makes no representations regarding case outcomes or legal matters

2.6.2 Personal Injury Lead Generation

Services Include:

• Daily accident report monitoring from law enforcement sources
• Injury identification within 24-48 hours of report filing
• Accident details research (type, severity, vehicles involved, injuries)
• Victim contact skip-tracing (names, phone numbers, addresses)
• Lead scoring and qualification (injury severity, liability clarity, damages estimate)
• Daily lead delivery via secure portal and email
• Exclusive territory protection (one attorney per rotation slot)
• Lead data includes:
  • Victim’s full name and contact information
  • Date and location of accident
  • Accident type (auto, motorcycle, truck, pedestrian, slip-and-fall)
  • Injury severity indicators
  • Police report number
  • At-fault party information (when available)
  • Insurance information (when available)
  • Estimated case value indicators

Pricing: Similar tier structure to probate (2,197/month depending on county size)

Client Understanding:

• Leads are time-sensitive (contact within 24-48 hours recommended)
• Competitor attorneys also working accident reports
• DVC provides first-notice advantage through rapid delivery
• Case viability depends on liability, injuries, and insurance coverage
• Not all accident victims pursue legal representation
• Client responsible for legal evaluation and case acceptance
• DVC makes no representations regarding case merit or outcomes

2.6.3 Divorce Lead Generation

Services Include:

• Daily court filing monitoring for dissolution of marriage petitions
• Filing identification within 24-48 hours of court filing
• Party contact skip-tracing (petitioner and respondent when applicable)
• Lead scoring and qualification (contested vs. uncontested, assets, children)
• Daily lead delivery via secure portal and email
• Exclusive territory protection (one attorney per rotation slot)
• Lead data includes:
  • Party names and contact information
  • Filing date and case number
  • Court location
  • Children involved (yes/no, number)
  • Property and asset indicators
  • Attorney representation status (pro se, represented)
  • Case complexity indicators

Pricing: Similar tier structure (2,197/month depending on county size)

Client Understanding:

• Many parties already have representation by time of filing
• Pro se filers are primary target (20-40% of filings)
• Uncontested divorces may not require extensive legal services
• Conversion rates lower than probate due to timing (post-filing vs. pre-filing)
• Client responsible for legal evaluation and conflict checks
• DVC makes no representations regarding case merit or outcomes

2.6.4 Lead Service General Terms

Subscription Terms:

• Month-to-month subscriptions (no long-term contracts)
• 30-day cancellation notice required
• Territory slot reserved during active subscription
• Pause option available (territory slot remains reserved)

Lead Quality Guarantee:

• 95%+ accuracy on contact information
• Estate/case values within 20% of actual (where estimated)
• Verified incorrect leads credited to Client account
• Freshness guarantee: All leads delivered within 48 hours of source data

Multi-County Coverage:

• Client may subscribe to multiple counties
• Each county priced individually (no volume discounts)
• Exclusivity maintained per county/territory

Service Limitations:

• DVC provides lead intelligence only, not legal services or referrals
• DVC not responsible for Client’s conversion rates or case outcomes
• Lead volume varies based on actual death/accident/filing rates in county
• No guarantee of specific lead volume or quality in any given month
• Competitor attorneys may also contact families (except on exclusive leads)
• Platform changes or data source disruptions may temporarily affect delivery

2.7 Direct Mail Services

Services Include:

Automated Direct Mail (For Lead Generation Clients):

• Integration with Lead Intelligence Service
• Automated triggering based on new leads
• Letter template design and customization (up to 3 templates)
• Professional letterhead integration
• Attorney signature digitization
• Personalized mail merge (recipient name, address, deceased name, etc.)
• First-class mail printing and postage
• Daily mail processing and delivery
• Mail tracking and delivery confirmation
• Monthly performance reporting
• Unlimited template changes

One-Time Setup Fee: $597 (includes letterhead design, template creation, signature digitization, testing)

Monthly Service Fee: $297 (platform access, automation, support, reporting)

Per-Letter Mailing Cost:

• 1-100 letters: $4.97 per letter
• 101-250 letters: $4.47 per letter
• 251-500 letters: $4.17 per letter
• 501+ letters: $3.97 per letter

Client Controls:

• Which leads receive letters (HOT only, WARM+HOT, all qualified)
• Letter sequence (single letter, 3-letter campaign, 5-letter sequence)
• Timing (day 3, day 7, day 10, day 14, custom schedule)
• Pause/resume anytime
• Geographic filters (zip codes, neighborhoods)
• Estate/case value filters (minimum thresholds)

Custom Direct Mail Campaigns (Non-Lead Clients):

• Direct mail list acquisition and purchasing
• List filtering and targeting
• Mail piece design (letters, postcards, brochures)
• Printing and postage
• Campaign management and tracking
• Quoted per project based on volume and complexity

Client Understanding:

• Direct mail is optional enhancement to Lead Intelligence Service
• Setup fee non-refundable once design work begins
• Monthly service fee applies regardless of mail volume
• Per-letter costs billed monthly based on actual usage
• USPS delivery times vary (typically 2-7 days)
• Undeliverable mail not refunded but tracked for skip-trace improvement
• Client responsible for letter content compliance with bar rules and regulations
• DVC not responsible for legal or ethical compliance of mailings

2.8 Additional Services

As Contracted:

• Reputation management and review generation
• Email marketing campaign design and management
• Video production coordination and editing
• Logo design and brand identity development
• Copywriting and content creation
• Conversion rate optimization (CRO)
• Marketing automation setup and management
• Analytics consulting and strategy
• Competitor analysis and market research
• Business consulting for digital marketing strategy

2.9 Service Standards and Disclaimers

DVC WILL:

• Use commercially reasonable efforts to provide quality services
• Apply industry-standard methodologies and best practices
• Maintain professional competence and certifications
• Communicate material issues and progress reports promptly
• Provide reasonable client support during business hours
• Adhere to platform policies and terms of service (Google, Facebook, etc.)

DVC DOES NOT GUARANTEE:

• Specific rankings, traffic, leads, or conversions
• Specific ROI or revenue increases
• Immunity from search engine algorithm changes
• Immunity from ad platform policy changes
• Third-party platform uptime or availability
• Lead conversion rates or case signings
• Specific search engine ranking positions
• Specific ad click costs or impression volumes
• Viral social media content or follower growth
• Website performance on Client’s specific hardware or networks
• Compatibility with all future browser versions or devices
• Protection from all cybersecurity threats or hacking attempts

2.10 Third-Party Platform Dependencies

Client Acknowledges:

• Services depend on third-party platforms beyond DVC’s control
• Google, Facebook, Microsoft, and other platforms may change policies, algorithms, or pricing
• Platform account suspensions or terminations may occur for policy violations
• Platform API changes may temporarily disrupt integrations
• Platform outages affect service delivery temporarily
• DVC will use reasonable efforts to adapt to platform changes
• Major platform changes may require strategy adjustments or additional work

3. CLIENT OBLIGATIONS

3.1 General Obligations – ALL SERVICES

Client SHALL:

• Provide complete, accurate, and timely information and materials
• Submit requested content, images, and assets within specified deadlines
• Execute all required authorizations and access grants
• Pay all fees when due according to Engagement Agreement
• Cooperate fully and promptly with DVC
• Review deliverables and provide timely feedback (within 5 business days)
• Notify DVC immediately of any material changes affecting services
• Maintain all necessary licenses, permits, and legal compliance
• Comply with all applicable laws, regulations, and platform policies
• Provide access to necessary accounts and systems (with appropriate permissions)

Client WARRANTS:

• All information provided is true, accurate, and complete
• Client has authority to enter this Agreement
• Client has rights to all materials provided to DVC (no infringement)
• No third-party rights are violated by Client’s engagement
• Client will use DVC services for lawful purposes only
• Client is not subject to bankruptcy or insolvency proceedings (unless disclosed)
• All Client Materials are original or properly licensed
• Client will not engage in fraudulent, deceptive, or illegal marketing practices

3.2 SEO Services Specific Obligations

Client MUST:

• Provide website access (admin credentials or FTP/cPanel)
• Grant Google Search Console and Analytics access to DVC
• Approve recommended technical changes and implementations
• Provide or approve content for optimization and creation
• Not make SEO-impacting website changes without DVC consultation
• Maintain website functionality and hosting uptime
• Avoid black-hat SEO tactics that could result in penalties
• Disclose any prior SEO work or penalties received

Content Requirements:

• Approve new content within 5 business days
• Provide product/service information for content creation
• Review and approve keyword targeting strategies
• Maintain blog posting schedule if contracted

3.3 PPC Services Specific Obligations

Client MUST:

• Maintain sufficient ad budget for contracted platforms
• Provide payment method directly to Google/Facebook/Microsoft
• Grant DVC admin or manager access to ad accounts
• Approve ad copy and landing page strategies
• Maintain landing page functionality and load speed
• Comply with all platform advertising policies
• Respond to ad disapproval issues promptly
• Provide conversion tracking access (website analytics, CRM)
• Fund ad accounts sufficiently to prevent campaign disruptions

Budget Requirements:

• Maintain minimum monthly ad spend per contracted agreement
• Pay ad platforms directly (Google, Facebook, etc.)
• Keep payment methods current and funded
• Notify DVC immediately of budget changes or constraints

CRITICAL – Platform Compliance:

• Client solely responsible for advertising content compliance
• Client responsible for claims made in ads and landing pages
• Client responsible for FTC, FDA, and industry-specific regulations
• DVC will flag potential compliance issues but Client has final responsibility
• Ad account suspensions due to policy violations are Client’s responsibility

3.4 Social Media Management Specific Obligations

Client MUST:

• Grant DVC admin or content creator access to social accounts
• Provide brand guidelines, logos, and visual assets
• Provide product images and content materials
• Approve content calendars within 3 business days
• Respond to community management escalations within 24 hours
• Disclose any brand crises or PR issues immediately
• Maintain account ownership and credentials
• Not make unauthorized posts outside agreed content calendar

Content Approval Process:

• Monthly content calendars provided for review
• Client has 3 business days to request revisions
• Silence after 3 days = tacit approval to proceed
• Urgent posts may be published without prior approval (breaking news, time-sensitive promotions)

3.5 Web Design/Development Specific Obligations

Client MUST:

• Provide all content, text, images, and materials per project timeline
• Provide brand guidelines, logos, and existing marketing materials
• Designate single point of contact for project decisions
• Provide timely feedback on design mockups (within 5 business days)
• Approve designs before development phase begins
• Provide access to existing hosting/domain (if migration)
• Purchase domain names and hosting per DVC recommendations
• Pay third-party costs (stock photos, fonts, plugins, licenses)
• Test website thoroughly during QA phase
• Provide final sign-off before launch

Design Revision Process:

• Contracted revision rounds (typically 2-3) included in project fee
• Minor changes during revisions allowed
• Major scope changes may require additional fees
• Revisions requested after development begins may incur additional charges
• Additional revision rounds beyond contracted amount billed hourly

Timeline Compliance:

• Delays caused by Client extend project timeline proportionally
• Missed milestone deadlines by Client delay entire project
• Projects on hold due to Client non-responsiveness may be terminated after 60 days
• DVC not responsible for missing launch deadlines caused by Client delays

3.6 Hosting and Maintenance Specific Obligations

Client MUST:

• Maintain current payment method for recurring charges
• Not exceed contracted bandwidth or storage limits
• Not upload illegal, malicious, or infringing content
• Purchase licenses for any premium plugins or themes (unless included)
• Notify DVC immediately of any website issues or errors
• Provide content changes within contracted maintenance hours
• Request maintenance tasks clearly and with adequate notice
• Maintain email accounts and monitor for important notifications
• Backup critical data independently (despite DVC backups)

Maintenance Hour Limits:

• Content updates limited to contracted monthly hours
• Overage hours billed at hourly rate ($150/hour)
• Major redesigns or functionality changes not included (quoted separately)
• Emergency fixes outside business hours may incur additional fees

3.7 Lead Intelligence Service Specific Obligations

Client MUST:

• Maintain active, good standing bar license
• Comply with all legal and ethical rules regarding client solicitation
• Not engage in fraudulent, deceptive, or unethical practices
• Maintain professional liability insurance
• Review leads daily and follow up promptly (7-10 days recommended for probate)
• Not share or resell leads to other attorneys
• Track conversion data if requested by DVC
• Maintain territory subscription to retain exclusivity
• Notify DVC immediately of lead quality issues for credit consideration

Legal Compliance:

• Client solely responsible for bar rules and ethical compliance
• Client responsible for determining appropriate contact methods and timing
• Client responsible for honoring attorney-client privilege and confidentiality
• Client responsible for conflict checks and case acceptance decisions
• DVC provides lead intelligence, not legal advice or referrals

Lead Follow-Up Best Practices:

• Probate: Contact 7-10 days after death (after funeral, before attorney search)
• Personal Injury: Contact 24-48 hours after accident report
• Divorce: Contact immediately upon pro se filing identification
• Respectful, compassionate outreach
• Clear value proposition and free consultation offer

3.8 Direct Mail Specific Obligations

Client MUST:

• Approve all letter templates before automated mailing begins
• Comply with attorney advertising rules and regulations
• Ensure letter content is truthful, non-deceptive, and ethical
• Maintain sufficient budget for anticipated mail volume
• Review sample mailings and provide approval
• Update letter content if regulations or circumstances change
• Notify DVC immediately if mailings should be paused

Legal Compliance:

• Client solely responsible for bar advertising rules compliance
• Client responsible for claims made in letters
• Client responsible for opt-out mechanisms if required by law
• DVC will flag potential compliance issues but Client has final responsibility

3.9 Approval and Review Process

Client Approval Requirements:

• Client must review all deliverables within specified timeframes
• Design mockups: 5 business days for feedback
• Content calendars: 3 business days for approval
• Ad copy: 3 business days for approval
• Website staging: 5 business days for testing and approval
• Monthly reports: Review and provide feedback within 10 days
• Silence after deadline = tacit approval to proceed

Client Acknowledges:

• Delays caused by Client are Client’s sole responsibility
• Missed deadlines due to Client delays void any delivery guarantees
• Client remains liable for all fees despite any delays
• DVC not responsible for consequences of Client’s delayed approvals

3.10 Confidentiality of Strategies and Methodologies

CLIENT ACKNOWLEDGES AND AGREES:

• All marketing strategies and methodologies are DVC’s proprietary intellectual property
• Lead generation algorithms and data sources are trade secrets
• Client will NOT share strategies with competitors or other marketing agencies
• Client will NOT attempt to replicate DVC systems independently
• Client will NOT reverse engineer or attempt to discover proprietary methods
• Violation may result in immediate termination and damages claim
• Liquidated damages of $25,000 per occurrence for unauthorized disclosure of trade secrets

3.11 Hold Harmless Provision

Client holds DVC harmless from ALL claims arising from:

• Inaccurate, incomplete, or false information provided by Client
• Client’s failure to comply with laws, regulations, or platform policies
• Delays caused by Client’s non-responsiveness
• Client’s advertising content or claims (ads, landing pages, letters)
• Client’s business practices or legal/ethical violations
• Client’s failure to follow DVC recommendations or advice
• Client’s decisions regarding campaigns, budgets, or strategies
• Client’s breach of this Agreement
• Client’s illegal activities or fraudulent conduct
• Consequences of Client’s misuse of services or work product
• Third-party claims related to Client’s use of DVC services or deliverables
• Search engine penalties or ad account suspensions due to Client conduct
• Copyright, trademark, or other IP infringement by Client Materials
• Lead follow-up practices and legal representation (Lead Intelligence clients)

Client Indemnification:

• Client will indemnify, defend, and hold harmless DVC, its owners, employees, contractors, and agents
• From any claims, damages, liabilities, costs (including attorney fees)
• Arising from Client’s actions, omissions, or breaches
• Client will cooperate fully in defense of any claims
• DVC may participate in defense at DVC’s expense

4. FEES AND PAYMENT

4.1 Fee Structure by Service Line

SEO Services:

• Monthly recurring fees based on scope and competitiveness
• Typical range: 5,000/month
• Initial setup and audit fees may apply: 3,000
• Content creation billed additionally or by contracted hours
• Link building campaigns billed separately if not included
• Minimum 6-month commitment recommended for results
• Month-to-month after initial term

PPC Management Services:

• Management fees based on percentage of ad spend: 15-20% typical
• Minimum monthly management fee: 1,000
• Setup fees for new accounts: 2,000
• Ad spend paid directly by Client to platforms (not to DVC)
• Minimum ad spend requirements: 3,000/month depending on platform
• Landing page optimization quoted separately if needed
• Call tracking integration: Additional monthly fee if contracted

Social Media Management Services:

• Tiered monthly fees based on post volume and platforms
• Basic (8-12 posts/month): 1,000/month
• Standard (16-20 posts/month): 2,000/month
• Premium (24-30 posts/month): 4,000/month
• Additional platforms: +800/month per platform
• Social media advertising managed under PPC services (separate fees)
• Content creation for video or advanced graphics billed separately

Web Design and Development Services:

• Project-based pricing quoted per engagement
• Simple brochure website: 8,000
• Complex business website: 25,000
• E-commerce website: 50,000+
• Custom web applications: 100,000+
• 50% deposit required before work begins
• Balance due upon completion or per milestone schedule
• Revisions beyond contracted rounds: $150/hour
• Ongoing maintenance under separate hosting agreement

Hosting and Maintenance Services:

• Monthly recurring fees per service tier
• Basic Hosting: 197/month
• Professional Hosting: 497/month
• Enterprise Hosting: 997/month
• Domain registration: 50/year (varies by TLD)
• SSL certificates: Typically included in hosting
• Bandwidth overage: $50 per 50GB over limit
• Storage overage: $20 per 10GB over limit
• Emergency support outside business hours: $200/hour (1-hour minimum)

Attorney Lead Intelligence Services:

• Monthly subscription per county per practice area
• Small County: $1,297/month
• Medium County: $1,497/month
• Large County: $1,797/month
• Major Metro: $2,197/month
• No setup fees
• No per-lead fees
• All qualified leads included in monthly fee
• Multi-county subscriptions priced individually (no volume discounts)

Direct Mail Services (Lead Generation Clients):

• One-time setup fee: $597
• Monthly service fee: $297
• Per-letter costs: 4.97 depending on volume
• Professional copywriting (if needed): +$297 one-time
• Logo design/recreation (if needed): +$197 one-time
• Additional letter templates (beyond 3): +$97 each

Hourly Services:

• Consulting and strategy: 300/hour
• Web development: 200/hour
• Graphic design: 150/hour
• Technical support: $150/hour
• Billed in 15-minute increments
• Minimum 1-hour charge per session

4.2 Payment Terms and Authorization

Payment Due:

• Project deposits: 50% due upon contract execution
• Project final payments: Due upon completion or per milestone schedule
• Monthly recurring services: Due on 1st of each month
• Invoiced services: Due within 10 days of invoice date
• Setup fees: Due before work begins

Automatic Payment Authorization:

For recurring services, Client irrevocably authorizes DVC to:

• Charge payment method on file automatically per schedule
• Process recurring monthly charges on the 1st of each month
• Collect all fees when due without additional authorization
• Apply late fees and interest as specified herein
• Charge for overage fees as incurred (hosting, PPC management)
• Update payment amounts per Agreement terms

Credit Card Processing:

• 3% processing fee applies to ALL credit card payments
• Processing fee is non-refundable
• Fee calculated on total payment amount
• Alternative payment methods (ACH) may reduce or eliminate fee

Payment Methods Accepted:

• Credit cards (Visa, Mastercard, Amex, Discover): +3% fee
• ACH bank transfer: No additional fee
• Check: No additional fee (must clear before services commence)
• Wire transfer: Client pays all bank fees

4.3 Late Payment and Collection Terms

Late Payment:

• Payments not received by due date are considered late
• Late fee: 1.5% per month (18% APR) on unpaid balance
• Interest accrues daily from due date
• Services may be suspended immediately upon late payment
• No partial credit for suspended service periods

NSF and Returned Payments:

• $40 fee for each declined, returned, or NSF payment
• Payment considered late from original due date
• Client must provide alternative payment within 24 hours
• Repeated payment failures may result in immediate termination

Collection Actions:

Client agrees that upon payment default, DVC may:

• Suspend all services across all service lines immediately
• Terminate all Engagement Agreements
• Report default to credit bureaus (where permitted by law)
• Retain all work product until full payment received
• Take down Client websites hosted by DVC
• Suspend ad campaigns immediately (may lose campaign data)
• Pursue all legal remedies including liens and judgments
• Engage collection agencies or attorneys
• Add all collection costs to balance due

Collection Costs:

Client is liable for ALL costs of collection including:

• Attorney fees and legal costs (including appellate fees)
• Collection agency fees and commissions
• Court costs and filing fees
• Interest continuing to accrue
• Additional late fees
• Cost of credit reports
• Process service and judgment enforcement costs

4.4 Recurring Service Default Provisions

Default Triggers:

• Any missed or declined payment
• NSF or returned payment
• Insufficient funds for automatic charge
• Cancelled or expired payment method
• Client request to stop payment

Default Consequences – IMMEDIATE:

• Entire remaining contract balance becomes due immediately (if applicable)
• All services suspended across ALL service lines
• $40 NSF fee if applicable
• Late payment interest begins accruing at 1.5% monthly
• DVC may terminate Agreement
• For SEO: Rankings may drop due to service suspension
• For PPC: Campaigns paused, may lose historical data and optimizations
• For Hosting: Website taken offline after 48-hour grace period
• For Lead Generation: Territory slot may be offered to waitlist after 30 days
• Client loses access to all reports, dashboards, and deliverables

Post-Default Terms:

• No partial payments accepted without DVC written agreement
• Client waives any claims to work-in-progress
• Collection costs and attorney fees added to balance
• Client may not dispute charges for services already rendered
• DVC may pursue all legal and equitable remedies
• Credit bureau reporting may occur (where permitted)

Reinstatement:

• Only at DVC’s sole discretion after written request
• Requires payment of all past due amounts plus fees
• May require new payment terms, security deposit, or prepayment
• May require increased fees or shortened payment schedule
• Lead generation territory slots not guaranteed (may be filled)

4.5 Refund Policy

NO REFUNDS EXCEPT AS FOLLOWS:

Services are NON-REFUNDABLE once commenced, except:

• DVC’s material breach of service obligations
• DVC’s complete failure to provide contracted services
• As required by applicable state or federal law
• During any mandatory cooling-off period required by law

Non-Refundable Fees Include:

• All deposits (non-refundable immediately upon payment)
• All fees for work performed to date
• Time spent on Client’s projects and accounts
• Strategy development and analysis
• Campaign setup and optimization
• Design and development work (even if not launched)
• Research and planning time
• Third-party costs already incurred (ad spend, stock photos, licenses)

Pro-Rated Refunds (If Applicable):

• Only for recurring services terminated properly with 30-day notice
• Only for periods after effective termination date
• Never for initial setup or onboarding fees
• Subject to deduction for all work performed
• Subject to minimum fees per Agreement
• Only after return of all DVC materials and access

Project Cancellation:

• Client may cancel projects before work begins: Full refund minus 10% administrative fee
• Cancellation after work begins: No refund, balance due for work performed
• Cancellation during development: Payment for completed milestones due
• Client receives all work completed to date after full payment

Consumer Protection Rights:

• Nothing herein limits rights under applicable consumer protection laws
• State-specific cooling-off periods honored where required
• Client right to cancel under law supersedes these terms

4.6 Third-Party Costs and Ad Spend

Client Responsibility for Third-Party Costs:

• Ad spend paid directly by Client to platforms (Google, Facebook, Microsoft)
• Stock photography and graphics licenses
• Premium WordPress themes and plugins
• Domain registration and renewal fees
• Third-party software subscriptions (if not included in hosting)
• Payment gateway fees (Stripe, PayPal, etc. for e-commerce)
• Email marketing platform fees (Mailchimp, Constant Contact, etc.)
• SMS marketing fees
• Premium social media scheduling tools (if not included)

DVC Not Responsible for:

• Ad spend wasted due to platform issues
• Third-party service outages or disruptions
• Price increases by third-party providers
• Platform policy changes affecting campaigns
• Third-party billing disputes

4.7 Fee Increases and Modifications

DVC reserves right to:

• Increase recurring fees with 30 days’ written notice
• Adjust fees based on scope changes or platform cost increases
• Add fees for services beyond original scope
• Implement emergency fees for rush services
• Modify fee structure annually

Fee Increase Procedures:

• Notice provided via email to address on file
• Increase effective on date specified in notice (minimum 30 days)
• Client may terminate within notice period to avoid increase
• Continued use after notice date constitutes acceptance

Scope Change Fees:

• Material scope increases require fee adjustment
• DVC will notify Client before incurring additional fees
• Client may approve or decline additional work
• Declining additional work may limit service effectiveness

Platform Cost Pass-Through:

• PPC management fees may adjust if ad spend changes significantly
• Hosting fees may adjust if resource usage increases
• Third-party API costs may be passed through to Client

5. INTELLECTUAL PROPERTY RIGHTS

5.1 DVC Proprietary Property

DVC Retains ALL Rights to:

• SEO strategies and methodologies
• PPC campaign frameworks and optimization algorithms
• Lead generation algorithms and data scraping technologies
• Proprietary software, tools, and platforms
• Templates, forms, and standardized processes
• Training materials and educational content
• Marketing materials and brand assets
• Website code frameworks and reusable components (non-custom)
• Analytics methodologies and reporting frameworks
• All improvements and derivatives

DVC Intellectual Property Includes:

• Copyrights in all methodologies and frameworks
• Trade secrets in lead generation algorithms and data sources
• Trademarks in DVC branding (pending or registered)
• Patents (if applicable) in proprietary systems
• Database rights in compiled lead information
• Know-how and expertise

Client Acknowledges:

• No ownership interest in DVC intellectual property
• No license beyond scope of this Agreement
• No right to use DVC proprietary methods after termination
• Systems and strategies are licensed for Client’s benefit only, not owned
• Value of methodologies exceeds fees paid

5.2 Client Work Product and Deliverables

Client Owns (After Full Payment):

• Custom website designs created specifically for Client
• Custom website code written specifically for Client (excluding frameworks)
• Website content written by DVC for Client
• Social media posts created specifically for Client
• Ad copy written specifically for Client
• Custom graphics and designs created for Client
• Lead data delivered to Client (probate, personal injury, divorce leads)
• Marketing reports and analytics specific to Client account

Client Does NOT Own:

• The methodologies used to create deliverables
• Templates or frameworks used in development
• DVC proprietary systems or algorithms
• SEO strategies or link building methods
• PPC optimization algorithms
• Lead generation scraping technology
• Analytics tools or software platforms
• Any pre-existing DVC intellectual property
• Work product if fees remain unpaid

Conditional Ownership:

• Client ownership contingent on full payment of all fees
• If fees unpaid, DVC retains all work product
• Upon full payment, ownership transfers as specified above
• DVC retains copies for records and portfolio use (with Client permission)

5.3 Client Materials and License to DVC

Client Grants DVC License to:

• Use Client Materials in performance of Services
• Display Client work in DVC portfolio (with Client permission)
• Reference Client as case study (with Client permission)
• Create derivative works from Client Materials as necessary for Services

Client Warranties Regarding Client Materials:

• Client owns or has rights to all Client Materials provided
• Client Materials do not infringe third-party copyrights, trademarks, or other rights
• Client has authority to grant DVC license to use Client Materials
• Client will indemnify DVC for any infringement claims related to Client Materials

5.4 Third-Party Software and Licenses

Open Source and Licensed Software:

• Websites may incorporate open source software (WordPress, plugins, themes)
• Client responsible for complying with open source licenses
• Premium themes/plugins require separate Client licenses
• DVC will identify required third-party licenses

Platform Terms of Service:

• Client must comply with Google, Facebook, Microsoft, and other platform terms
• Client responsible for maintaining platform account compliance
• DVC not liable for platform account suspensions

5.5 Portfolio and Marketing Use

DVC May Use Client Work for:

• Portfolio display on DVC website
• Case studies and testimonials (with Client approval)
• Marketing materials and presentations
• Industry award submissions
• Social media showcases

Client Opt-Out:

• Client may request not to be featured in portfolio
• Request must be in writing
• Does not affect service delivery or pricing
• DVC will honor within 30 days of request

5.6 Intellectual Property Violations

Remedies for Client Violations:

• Immediate termination of all services
• Injunctive relief to prevent further violations
• Liquidated damages as specified
• Actual damages and profits from misappropriation
• Attorney fees and court costs
• DVC may pursue all legal and equitable remedies

Liquidated Damages:

Client agrees that upon violation:

• $25,000 per incident of unauthorized disclosure of trade secrets
• $50,000 for replication or commercial use of DVC proprietary systems
• $10,000 for each breach of license restrictions
• Amounts represent reasonable estimate of DVC damages
• Amounts do not limit DVC’s right to seek additional damages

6. CONFIDENTIALITY & DATA PROTECTION

6.1 Mutual Confidentiality Obligations

Both Parties Agree:

• Maintain strict confidentiality of all Confidential Information
• Use Confidential Information only for purposes of this Agreement
• Protect Confidential Information with same care as own confidential information (but no less than reasonable care)
• Not disclose to third parties without written consent
• Return or destroy Confidential Information upon termination

Confidential Information Includes:

• Business strategies and marketing plans
• Lead generation methodologies and data sources (DVC)
• Client financial information and business data
• Proprietary algorithms and software (DVC)
• Trade secrets and intellectual property (both parties)
• Client lists and business relationships
• Analytics data and performance metrics
• All communications regarding services
• Login credentials and access information

Exceptions – May Disclose When:

• Required by law, court order, or regulatory authority
• With prior written consent of disclosing Party
• To professional advisors bound by confidentiality obligations
• Information already publicly available through no breach
• Information independently developed without use of confidential information
• To enforce rights under this Agreement

6.2 Data Security and Protection Measures

DVC Implements:

• Industry-standard encryption for data transmission and storage (TLS 1.2+, AES-256)
• Multi-factor authentication for system access
• Regular security assessments and penetration testing
• Network segmentation and firewall protection
• Access controls limiting employee access to need-to-know basis
• Secure file transmission portals for client data exchange
• Regular staff training on data security and privacy
• Incident response plan for security events
• Business continuity and disaster recovery plans

Physical Security:

• Secure office facility with controlled access
• Locked file cabinets for physical documents
• Clean desk policy for sensitive information
• Secure document destruction (shredding)

Third-Party Security:

• Due diligence on all vendors and subcontractors
• Written data protection agreements with all vendors
• Regular vendor security assessments
• Cloud providers meet industry standards (SOC 2, ISO 27001)

6.3 Data Breach Notification

In Event of Data Breach Affecting Client Information:

DVC Will:

• Conduct immediate investigation of scope and impact
• Notify affected Clients as required by applicable law
• Notification within timeframe required by state and federal law (typically 30-60 days)
• Provide information about nature of breach and data affected
• Recommend steps Client should take to protect themselves
• Cooperate with law enforcement and regulatory authorities
• Implement additional security measures to prevent recurrence

Notice Will Include:

• Description of incident and date discovered
• Types of information involved
• Steps DVC has taken to address breach
• Contact information for Client questions
• Resources available (credit monitoring if applicable)

6.4 Privacy Policy and Personal Information

Personal Information Collection and Use:

• Client’s personal information handled per DVC Privacy Policy
• Privacy Policy available at www.digitalvisibilityconcepts.com/privacy-policy
• Privacy Policy incorporated herein by reference
• DVC collects only information necessary for services
• Information used solely for purposes of providing services

Types of Information Collected:

• Contact information (name, address, phone, email)
• Business information (entity details, industry, services)
• Website analytics data
• Marketing campaign data
• Payment information (processed securely)
• Communications and correspondence
• Billing and transaction history

Information Sharing:

• Never sold or rented to third parties
• Shared only as necessary to provide services (hosting providers, analytics platforms, etc.)
• Shared when required by law
• Shared with professional advisors under confidentiality
• Third parties bound by confidentiality obligations

Lead Generation Data:

• Lead data (names, addresses, phone numbers) provided for Client’s professional use
• Client responsible for complying with privacy laws in use of lead data
• DVC complies with privacy laws in collection and processing
• Lead data not shared with other attorneys (exclusivity protection)

6.5 Website Analytics and Tracking

Client Websites May Include:

• Google Analytics for traffic and behavior analysis
• Facebook Pixel for advertising retargeting
• LinkedIn Insight Tag for B2B marketing
• Other tracking pixels and cookies for marketing purposes

Client Acknowledges:

• Third-party analytics platforms have their own privacy policies
• DVC will implement tracking per industry best practices
• Client may request specific tracking exclusions
• Client responsible for website privacy policy compliance

6.6 Confidentiality Survival

Confidentiality obligations survive:

• Termination of this Agreement
• Completion of services
• For period of 7 years after termination
• Indefinitely for trade secrets and proprietary information
• As required by professional standards and law

7. WARRANTIES AND DISCLAIMERS

7.1 DVC Limited Warranties

DVC Warrants:

• Services will be performed with professional care and competence
• Personnel performing services are qualified and experienced
• DVC has necessary business licenses and insurance
• Services will comply with applicable professional standards
• DVC will maintain confidentiality per this Agreement
• Websites will function in accordance with specifications at time of launch
• Code will be free from known viruses and malware at delivery

DVC Does NOT Warrant:

• Any specific ranking, traffic, leads, conversions, or revenue results
• Immunity from search engine algorithm changes or penalties
• Ad platform account security or policy compliance outcomes
• Third-party platform uptime or availability
• Specific social media engagement or follower growth
• Website performance on all possible devices and browsers
• Compatibility with all future software updates
• That Client’s content will not be deemed infringing by third parties
• Lead conversion rates or legal case outcomes

7.2 NO WARRANTIES – AS IS SERVICES

SERVICES PROVIDED “AS IS” WITHOUT WARRANTY OF:

• Specific search engine rankings or organic traffic levels
• Guaranteed PPC campaign ROI or conversion rates
• Social media virality or follower growth rates
• Lead generation volume consistency month-to-month
• Third-party platform cooperation or account approvals
• Website hack-proof security or zero downtime
• Perfect cross-browser or cross-device compatibility
• Algorithm immunity or guaranteed policy compliance
• Specific case signing rates for attorney leads

DISCLAIMER OF IMPLIED WARRANTIES:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DVC DISCLAIMS:

• All implied warranties of merchantability
• All implied warranties of fitness for particular purpose
• All implied warranties of title or non-infringement
• All warranties arising from course of dealing or usage of trade
• Any warranties beyond those expressly stated herein

7.3 No Guarantees or Promises

DVC DOES NOT GUARANTEE:

• First page Google rankings or specific ranking positions
• Specific traffic volumes or visitor counts
• Lead generation volume within specific ranges (estimates only)
• Ad campaign profitability or positive ROI
• Social media virality or viral content
• Website hack protection or zero security breaches
• Email deliverability rates or open rates
• Conversion rates from traffic to leads or sales
• That Client business will grow or revenue will increase
• Protection from competitor actions or market changes
• Platform account approval or appeal success
• Domain name availability or trademark non-infringement

7.4 Third-Party Platform Disclaimers

CLIENT UNDERSTANDS AND ACKNOWLEDGES:

• Google, Facebook, Microsoft, and other platforms may change policies at any time
• Algorithm updates can significantly impact rankings and traffic
• Ad platforms may suspend accounts for policy violations (even minor ones)
• Platform API changes may disrupt integrations temporarily
• Platform pricing may increase (ad costs, API costs, etc.)
• Historical data may be lost if accounts are suspended
• DVC has no control over platform decisions or appeals
• Some platform decisions are automated and non-appealable

7.5 SEO-Specific Disclaimers

SEO RESULTS VARY BASED ON:

• Website age and domain authority
• Competitive landscape in Client’s industry
• Budget and scope of services
• Algorithm updates (Google makes 500-600 updates per year)
• Quality and quantity of content
• Technical website factors beyond DVC’s control
• Client’s business location and target markets

SEO TIMELINE REALITY:

• Results typically take 3-6 months to materialize
• Some keywords may take 12+ months to rank
• Competitive keywords require sustained long-term effort
• Rankings fluctuate naturally and continuously
• Past results do not guarantee future performance

7.6 PPC-Specific Disclaimers

PPC RESULTS VARY BASED ON:

• Ad budget and competition
• Landing page quality and conversion optimization
• Industry and geographic market
• Seasonality and market demand
• Ad platform algorithm changes
• Competitor bidding strategies

PPC COST REALITY:

• Click costs vary significantly by keyword and competition
• Some industries have extremely high CPCs (200+ per click)
• Impression share limited by budget constraints
• Quality Score affects ad costs and positions
• Platform minimum bids may exceed budget efficiency

7.7 Website and Hosting Disclaimers

DVC DOES NOT GUARANTEE:

• Zero downtime or 100% uptime (target is 99.9%)
• Protection from all hacking attempts or security breaches
• Compatibility with all future browser versions
• Perfect performance on all devices and screen sizes
• Compatibility with all third-party plugins or integrations
• That website will meet all accessibility standards (unless specifically contracted)
• Protection from DDoS attacks exceeding mitigation capacity

WEBSITE MAINTENANCE REALITY:

• WordPress and plugins require regular updates for security
• Updates may occasionally cause conflicts or require debugging
• Major version updates may require code adjustments
• Some plugins may be discontinued by developers
• Website backups do not guarantee perfect restoration in all scenarios

7.8 Lead Generation Disclaimers

ATTORNEY LEAD INTELLIGENCE DISCLAIMERS:

• Lead volume varies based on actual deaths, accidents, and filings in contracted counties
• Estimated ranges are approximations based on historical data
• Contact information accuracy guaranteed at 95%, not 100%
• Some families may not respond or may have already hired counsel
• Estate values are estimates and may vary from actual
• Market factors affect conversion rates (economic conditions, competition)
• DVC provides lead intelligence only, not legal services or referrals
• Conversion rates depend on attorney follow-up, skills, and market position

7.9 Reliance on Client Information

DVC Entitled to Rely on:

• Accuracy and completeness of all Client information and materials
• Truth of all Client representations
• Authenticity of documents and content provided
• Client’s authority to provide information and materials
• Client’s legal right to use all Client Materials
• Client’s compliance with laws and platform policies

DVC Not Required to:

• Verify accuracy of Client information or claims
• Perform legal compliance review (Client’s responsibility)
• Investigate potential infringement of Client Materials
• Confirm Client has proper licenses or rights
• Question Client’s honesty or integrity (absent red flags)

8. LIMITATION OF LIABILITY

8.1 Maximum Liability Cap

DVC’S MAXIMUM AGGREGATE LIABILITY:

Limited to LESSER of:

• Total fees paid by Client in preceding 3 months for specific service causing claim, OR
• $10,000

Cap Applies to:

• All claims regardless of legal theory (contract, tort, negligence, etc.)
• All claims arising from or related to this Agreement
• All claims by Client, Client’s customers, or third parties
• Claims for any type of damages
• Multiple claims aggregated together
• Claims across all service lines combined

Exceptions to Cap:

• Claims arising from DVC’s gross negligence or willful misconduct
• Claims for DVC’s breach of confidentiality obligations
• Claims arising from DVC’s fraud or intentional misrepresentation
• Claims that cannot be limited under applicable law

8.2 Excluded Damages – No Consequential Damages

DVC NOT LIABLE FOR:

• Indirect or consequential damages
• Lost profits or revenue (Client’s business impact)
• Lost business opportunities
• Loss of goodwill or reputation
• Lost data (except as recoverable from backups)
• Business interruption losses
• Cost of substitute services
• Punitive or exemplary damages
• Lost rankings due to algorithm updates
• Lost ad spend due to platform issues
• Lost leads due to website downtime
• Lost cases due to lead follow-up timing
• Attorney advertising violations or ethical complaints
• Client’s legal malpractice or professional liability claims

Even If:

• DVC has been advised of possibility of such damages
• Such damages are reasonably foreseeable
• Exclusive remedy fails of its essential purpose

8.3 Allocation of Risk

Client Acknowledges:

• These limitations reflect agreed allocation of risk
• Fees are set based on these limitations
• DVC would not provide services without these protections
• Client has opportunity to purchase additional insurance
• Client may obtain insurance for covered risks (business interruption, cyber liability, E&O)

8.4 Client Indemnification of DVC

Client Agrees to Indemnify, Defend, and Hold Harmless:

• Brilliant Ideas Consulting Inc. d.b.a. Digital Visibility Concepts
• Its owners, officers, directors, employees, contractors, and agents

From All Claims Arising From:

• Inaccurate, incomplete, or false information provided by Client
• Client’s material breach of this Agreement
• Client’s violation of laws, regulations, or platform policies
• Client’s advertising content, claims, or representations
• Infringement of third-party intellectual property by Client Materials
• Client’s business practices or service delivery to Client’s customers
• Lead follow-up practices and legal representation (attorney clients)
• Attorney advertising violations or ethical complaints related to Client’s content
• Client’s failure to follow DVC recommendations or advice
• Client’s decisions regarding campaigns, budgets, or strategies
• Client’s illegal activities, fraudulent conduct, or unethical practices
• Third-party claims related to Client’s website, ads, or marketing
• Client’s breach of confidentiality or intellectual property rights
• Search engine penalties due to Client’s prior black-hat SEO
• Ad platform account suspensions due to Client policy violations

Indemnification Includes:

• Attorney fees and legal costs (including appellate and collection costs)
• Court costs and filing fees
• Expert witness fees
• Settlement costs and judgments
• Costs of investigation and defense
• DVC’s time and expenses in responding to claims

Defense Cooperation:

• Client will cooperate fully in defense of claims
• Client will not settle claims without DVC consent
• DVC may participate in defense at its own expense
• DVC may assume defense at its discretion
• Client will not make admissions without DVC consent

8.5 Service-Specific Liability Limitations

SEO Services:

• DVC not liable for ranking drops due to algorithm updates
• DVC not liable for Google penalties for Client’s prior SEO activities
• DVC not liable for competitor actions affecting rankings
• DVC not liable for traffic loss due to market or seasonal factors

PPC Services:

• DVC not liable for ad spend wasted due to platform issues or outages
• DVC not liable for account suspensions or policy violations (Client’s responsibility to comply)
• DVC not liable for click fraud or invalid traffic
• DVC not liable for conversion failures due to Client’s website or sales process

Website and Hosting:

• DVC not liable for data loss if Client fails to maintain independent backups
• DVC not liable for hacking or security breaches beyond DVC’s reasonable control
• DVC not liable for third-party plugin vulnerabilities
• DVC not liable for website downtime due to force majeure events

Lead Generation:

• DVC not liable for lead conversion failures or case losses
• DVC not liable for attorney ethical violations or malpractice
• DVC not liable for inaccurate contact information from public data sources
• DVC not liable for families who have already hired counsel

8.6 Force Majeure

DVC Not Liable for Failures Due to:

• Acts of God (earthquakes, floods, fires)
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures beyond DVC’s control
• Power outages or utility failures
• Pandemics or public health emergencies
• Strikes or labor disputes
• Third-party platform outages or failures
• Cybersecurity attacks on third-party infrastructure

9. TERM AND TERMINATION

9.1 Agreement Term

Term Begins:

• Upon Client’s execution of any Engagement Agreement
• Upon Client’s payment of fees
• Upon Client’s acceptance of these Terms (whichever is earliest)

Term Continues:

• For duration specified in Engagement Agreement
• Until services are completed (project-based services)
• Until terminated per provisions herein
• For recurring services: Month-to-month or per contracted term

9.2 Service-Specific Terms

SEO Services:

• Typically 6-12 month initial term (recommended for results)
• Month-to-month after initial term
• 30 days’ notice required to terminate

PPC Management:

• Typically month-to-month
• 30 days’ notice required to terminate
• Client retains ad account ownership

Social Media Management:

• Month-to-month or 3-12 month contracts
• 30 days’ notice required to terminate

Web Development Projects:

• Project-based engagement
• Continues until project completion and final payment
• Client may cancel per Section 9.5

Hosting and Maintenance:

• Month-to-month or annual contracts
• 30 days’ notice required to terminate month-to-month
• Annual contracts auto-renew unless 30-day notice given

Lead Intelligence Services:

• Month-to-month subscriptions
• 30 days’ notice required to terminate
• Territory slot released 30 days after termination effective date

9.3 Client Right to Terminate

Termination Notice Requirements:

• Recurring services: 30 days’ written notice required
• Notice must be sent to: cancellations@digitalvisibilityconcepts.com
• Notice must include Client name, account details, and desired termination date
• Termination effective on next billing cycle after 30-day notice period
• Fees due through effective termination date (no pro-rata refunds)

Project-Based Service Cancellation:

• Client may cancel before work begins: Refund minus 10% administrative fee
• Cancellation after work begins: See Section 9.5

Early Termination of Contracted Terms:

• Client may request early termination of multi-month contracts
• DVC may require payment of remaining contracted amount (at DVC’s discretion)
• Or DVC may release Client with completed work paid to date

9.4 DVC Termination for Cause

DVC May Terminate Immediately for:

• Non-payment of fees when due
• Material breach of this Agreement
• Client’s provision of false or misleading information
• Client’s infringement of third-party intellectual property
• Client’s violation of platform terms of service or policies
• Client’s illegal or unethical conduct
• Client’s persistent non-cooperation or non-responsiveness
• Excessive risk to DVC professional reputation
• Conflict of interest that cannot be resolved
• Client’s abusive or threatening behavior toward DVC personnel
• Client’s breach of confidentiality or IP rights
• Repeated chargebacks or payment disputes without valid cause

Platform Violation Grounds:

• Client’s Google Ads account suspended for policy violations
• Client’s Facebook/Instagram account disabled
• Client’s website violates search engine guidelines
• Client requests black-hat or prohibited tactics

9.5 Effect of Termination

Upon Termination by Either Party:

Financial Obligations:

• All fees through termination date remain due immediately
• All outstanding invoices due within 10 days
• For projects: Payment for completed work and milestones due
• No refund for any prepaid services or fees (except as required by law)
• Collection costs added if not paid timely

Service Cessation:

• All services stop on effective termination date
• No obligation to complete work-in-progress (unless paid in full)
• Scheduled reports and meetings cancelled
• System and account access may be revoked
• Client removed from systems and communications

SEO-Specific:

• Link building activities cease immediately
• Content publication stops
• SEO monitoring and reporting cease
• Rankings may decline after service termination (natural)

PPC-Specific:

• DVC relinquishes ad account access
• Client retains full ownership and control of ad accounts
• Historical data and campaign structure remain in Client’s account
• Client responsible for campaign management going forward
• DVC may export final reports before access removal

Social Media-Specific:

• Scheduled posts may be cancelled (unless prepaid/pre-scheduled)
• Client retains ownership of social media accounts
• DVC relinquishes admin access
• Content calendar and scheduled content may be lost

Website/Hosting-Specific:

• For completed projects with full payment: Client receives all files and access
• For unpaid projects: DVC retains all work product and may take down site
• For hosting termination: 30-day grace period to migrate (after final payment)
• DVC will provide website backup and database export after final payment
• DVC will assist with migration for reasonable fee if requested
• Website taken offline after grace period if not migrated

Lead Generation-Specific:

• Lead delivery stops immediately on termination date
• Client retains all leads delivered prior to termination
• Territory slot released to waitlist 30 days after termination
• Client may not re-subscribe if territory has been filled
• Direct mail automation disabled
• Access to lead portal revoked

Work Product and Materials:

• DVC retains all work product until full payment received
• Upon full payment, Client receives:
  • Website files (HTML, CSS, JavaScript, PHP)
  • Database backup and export
  • Design files (PSDs, AI files, source files)
  • Ad campaign reports and historical data exports
  • Social media content calendar and assets
  • SEO reports and analytics data
  • Lead data delivered during active service
• DVC does NOT provide:
  • Source code for proprietary systems or algorithms
  • Internal notes or strategy documents
  • DVC proprietary methodologies or frameworks
  • Access to DVC tools or software platforms
  • Future updates or support

Return of Materials:

• Client must return or destroy all DVC proprietary materials within 10 days
• Includes strategy documents, training materials, templates
• Includes any confidential DVC information
• Failure to return may result in additional charges

Transition Assistance:

• DVC may provide transition assistance for reasonable fee
• May include: consultation with new agency, migration support, knowledge transfer
• Quoted on case-by-case basis
• Not included in standard termination

9.6 Survival of Terms

The Following Provisions Survive Termination:

• Confidentiality obligations (7 years)
• Intellectual property rights (perpetual)
• Limitation of liability (perpetual)
• Indemnification obligations (perpetual)
• Payment obligations (until satisfied)
• Dispute resolution and arbitration (perpetual)
• Governing law and jurisdiction
• Any other provisions that by their nature should survive

9.7 Post-Termination Client Obligations

Client Obligations After Termination:

• Pay all outstanding fees within 10 days
• Return all DVC materials and proprietary information
• Cease unauthorized use of DVC intellectual property
• Maintain confidentiality obligations
• Remove any references to active DVC partnership from marketing materials
• Update website footer/credits if DVC branding included

DVC Obligations After Termination:

• Maintain confidentiality of Client information
• Provide paid-for deliverables upon full payment
• Provide website files and backups after hosting termination (if paid)
• Provide final reports and analytics data
• Return Client’s original materials (if held)
• Retain records per professional standards (7 years)

10. COMMUNICATION PREFERENCES AND CONSENT

10.1 Consent to Communications

By accepting these Terms, Client consents to receive communications from DVC via:

• Telephone (including mobile phone)
• Text messages (SMS/MMS)
• Email
• Video conferencing platforms (Zoom, Google Meet, etc.)
• Project management tools (Asana, Trello, ClickUp, etc.)
• Instant messaging (Slack, if applicable)

Types of Communications:

Essential Service Communications:

• Project updates and milestone notifications
• Campaign performance alerts and urgent issues
• Website downtime or security alerts
• Payment confirmations and receipts
• Payment reminders and past due notices
• Account access issues or password resets
• System maintenance and scheduled downtime notices
• Lead delivery notifications (for Lead Intelligence clients)

Administrative Communications:

• Meeting confirmations and reminders
• Engagement Agreement documents and renewals
• Policy updates and Terms of Service changes
• Monthly reports and analytics
• Satisfaction surveys and feedback requests

Marketing Communications (Separate Opt-In):

• DVC promotional offers and service announcements
• Educational content and marketing tips
• Webinar and training event invitations
• Newsletter and blog updates
• Case studies and industry insights

10.2 Opt-Out Rights

Client May Opt-Out of:

• Marketing and promotional communications
• Educational content communications
• Newsletter and blog updates
• Webinar and event invitations

Client CANNOT Opt-Out of:

• Essential service and payment communications
• Project updates and critical alerts
• Security and fraud notifications
• Legal notices and Agreement updates

How to Opt-Out:

• Email: optout@digitalvisibilityconcepts.com
• Phone: (800) 589-7346
• Follow unsubscribe links in emails
• Reply STOP to text messages

10.3 Response Time Expectations

DVC Standard Response Times:

• General inquiries: 1-2 business days
• Urgent project issues: 4-8 hours during business hours
• Critical emergencies (website down, security breach): 1-2 hours
• Monthly report questions: 2-3 business days
• Outside business hours: Next business day

Client Responsibilities:

• Maintain current contact information
• Check email and project management tools regularly
• Respond to time-sensitive requests within 2-3 business days
• Mark urgent issues clearly in communications
• Notify DVC of communication delivery failures

10.4 Business Hours

DVC Business Hours:

• Monday-Friday: 9:00 AM – 6:00 PM EST
• Closed: Weekends and major U.S. holidays
• Emergency support available for critical issues (Enterprise hosting clients)

After-Hours Support:

• Available for Enterprise hosting clients only
• Emergency issues only (website down, security breach)
• Additional fees may apply: $200/hour (1-hour minimum)
• Non-emergency issues handled next business day

11. DISPUTE RESOLUTION AND ARBITRATION

11.1 Mandatory Binding Arbitration

ALL DISPUTES SUBJECT TO BINDING ARBITRATION:

Covered Disputes Include:

• Any claim arising from or related to this Agreement
• Any claim related to services provided by DVC
• Fee disputes and payment controversies
• Alleged breach of contract or professional duty
• Claims of negligence or poor service quality
• Intellectual property disputes
• Confidentiality breaches
• Website defects or functionality issues
• Ranking drops or campaign performance disputes
• Lead quality or volume disputes
• Any other dispute between the parties

Exceptions (May Pursue in Court):

• Claims for injunctive relief (temporary restraining orders, preliminary injunctions)
• Claims for specific performance
• Intellectual property infringement requiring immediate relief
• Fee collection actions below arbitration minimum ($5,000)
• Small claims court matters within jurisdictional limit

11.2 Arbitration Opt-Out

YOU MAY OPT OUT OF ARBITRATION:

Opt-Out Period:

• Must opt out within 30 days of accepting these Terms
• 30-day period begins on date of first Engagement Agreement execution

How to Opt Out:

Must send written notice to BOTH:

• Email: legal@digitalvisibilityconcepts.com
• Mail: Brilliant Ideas Consulting Inc. d.b.a. Digital Visibility Concepts
  Attn: Legal – Arbitration Opt-Out
  9702 SW 83rd Way
  Gainesville, FL 32608

Opt-Out Notice Must Include:

• Client’s full name and business name
• Client’s address and contact information
• Statement: “I opt out of the arbitration provision”
• Signature (electronic or physical)
• Date of opt-out

Effect of Opt-Out:

• All disputes will be resolved in court
• Arbitration provision does not apply to opting-out Client
• All other terms of Agreement remain in full force
• Cannot be revoked once submitted
• Applies only to Client opting out (not other clients)

11.3 Arbitration Procedures

Arbitration Administrator:

• JAMS (Judicial Arbitration and Mediation Services)
• Or successor organization if JAMS unavailable
• Under JAMS Comprehensive Arbitration Rules and Procedures

Location:

• Gainesville, Florida
• Or mutually agreed alternative location
• May be conducted remotely if agreed by parties

Arbitrator Selection:

• Single neutral arbitrator
• Selected per JAMS rules
• Must be attorney with 10+ years’ experience
• Preference for arbitrators with digital marketing or technology experience

Arbitration Process:

• Informal discovery permitted
• Limited document production
• Depositions only if necessary and approved
• Live hearing with testimony (or written submission if agreed)
• Written decision with findings
• Award enforceable in any court of competent jurisdiction

Costs and Fees:

• Each party pays own attorney fees (unless prevailing party provision applies)
• Arbitration fees split equally between parties
• DVC will advance Client’s share if Client demonstrates financial hardship
• Prevailing party entitled to attorney fees per Section 11.6

Timeline:

• Arbitration to be completed within 6 months of filing if possible
• Expedited procedures available for urgent matters
• Extensions granted only for good cause

11.4 Class Action and Jury Trial Waiver

CLIENT EXPRESSLY WAIVES:

• Right to participate in class action lawsuits
• Right to participate in class arbitrations
• Right to participate in representative actions
• Right to act as private attorney general
• Right to consolidate claims with other clients
• Right to jury trial on any matter

Individual Arbitrations Only:

• Each Client must arbitrate individually
• No consolidation with other Client arbitrations
• Arbitrator may not consolidate multiple cases
• Arbitrator may not preside over any class or representative proceeding

If Class Action Waiver Unenforceable:

• Arbitration provision is severable
• Class action must be filed in court (not arbitration)
• Individual arbitration provision remains for other claims

11.5 Governing Law and Jurisdiction

Governing Law:

• Florida law governs this Agreement
• Without regard to Florida’s conflict of law provisions
• Federal Arbitration Act governs arbitration provisions
• Federal law may apply to specific claims (DMCA, CAN-SPAM, TCPA, etc.)

Jurisdiction (If Not Arbitrated):

• Exclusive jurisdiction in state and federal courts in Alachua County, Florida
• Client consents to personal jurisdiction in Florida
• Client waives any objection to venue or inconvenient forum
• Florida courts may enforce arbitration awards

11.6 Attorney Fees and Costs

Prevailing Party Entitled to:

• Reasonable attorney fees and legal costs
• Expert witness fees
• Court costs and filing fees
• Arbitration fees and costs
• Appellate attorney fees (if applicable)
• Collection costs and fees
• Costs of enforcing judgment or award

Prevailing Party Definition:

• Party obtaining substantially the relief sought
• Determined by arbitrator or court
• May be allocated proportionally if mixed results

11.7 Limitation Period for Claims

ALL CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR:

• Statute of limitations: 1 year from when claim accrues
• Claim accrues when Client knew or should have known of basis for claim
• Failure to bring claim within 1 year forever bars claim
• Applies to all claims regardless of legal theory
• Cannot be extended by discovery rule or delayed discovery

Shorter Than Florida’s General Statute:

• Florida’s general statute is 4-5 years depending on claim type
• This 1-year limit supersedes general statutes
• Parties agree to this limitation as material term

Exceptions:

• Claims that cannot be limited under applicable law
• Fraud claims discovered within 1 year of discovery (but no more than 3 years from occurrence)

12. ADDITIONAL TERMS

12.1 Independent Contractor Relationship

DVC is Independent Contractor:

• No employer-employee relationship exists
• No partnership, joint venture, or agency relationship
• DVC not authorized to bind Client or make commitments on Client’s behalf
• Each party responsible for own taxes and insurance
• No benefits, workers’ compensation, or unemployment insurance provided

12.2 Non-Solicitation

Client Agrees NOT to:

• Solicit, recruit, or hire DVC employees or contractors
• Encourage DVC personnel to terminate employment
• Engage DVC team members for independent services
• Assist third parties in recruiting DVC personnel

Duration: During term and for 2 years after termination

Liquidated Damages: $25,000 per solicited individual plus recruitment costs

12.3 Non-Disparagement

Mutual Non-Disparagement:

Neither Party shall:

• Make false, misleading, or negative public statements about the other
• Disparage other Party’s reputation, services, or personnel
• Post negative reviews containing false information
• Damage other Party’s business relationships

Duration: During term and for 3 years after termination

Exceptions:

• Truthful responses to direct questions
• Honest reviews if factually accurate and not malicious
• Statements required by law or legal proceedings

12.4 Entire Agreement

This Agreement Constitutes:

• Entire agreement between parties
• Supersedes all prior agreements, understandings, and communications
• May only be modified in writing signed by both parties
• Engagement Agreements supplement but do not replace these Terms

12.5 Severability

If Any Provision Deemed Invalid:

• Remaining provisions remain in full force
• Invalid provision reformed to minimum extent necessary
• Parties’ intent to be effectuated to maximum extent possible

12.6 Waiver

Failure to Enforce:

• Failure to enforce any provision is not a waiver
• Waiver of one breach is not waiver of subsequent breaches
• All waivers must be in writing

12.7 Assignment

DVC May Assign:

• This Agreement to affiliated entities
• This Agreement in connection with merger, acquisition, or sale
• Specific service delivery to qualified subcontractors

Client May NOT Assign:

• Without DVC’s prior written consent
• Assignment attempts are void

12.8 Force Majeure

Neither Party Liable for Delays Due to:

• Acts of God, natural disasters
• War, terrorism, civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Pandemics or public health emergencies
• Strikes or labor disputes
• Third-party platform failures

Effect:

• Performance obligations suspended during force majeure
• Parties will use reasonable efforts to minimize impact
• If force majeure exceeds 60 days, either party may terminate

12.9 Notices

All Notices Must Be:

• In writing
• Sent to addresses specified in Engagement Agreement or updated addresses on file
• Delivered via email (with confirmation), certified mail, or overnight courier

Notice Deemed Effective:

• Email: Upon confirmation of delivery
• Mail: 3 business days after postmark
• Overnight: Upon delivery confirmation

12.10 Headings

Section Headings:

• For convenience only
• Do not affect interpretation
• Not part of substantive terms

12.11 Counterparts and Electronic Signatures

Agreement May Be Executed:

• In counterparts (each an original, together one agreement)
• With electronic signatures (valid and binding per E-SIGN Act)
• Electronic delivery of signed documents acceptable

13. CONSUMER PROTECTION AND STATE-SPECIFIC RIGHTS

13.1 Consumer Protection Compliance

Nothing in Agreement Limits:

• Rights under state or federal consumer protection laws
• Mandatory cooling-off periods required by law
• State-specific consumer rights
• FTC or state attorney general enforcement authority

13.2 State-Specific Provisions

California Residents:

• May have additional rights under California Consumer Privacy Act (CCPA)
• See Privacy Policy for California-specific rights
• “Shine the Light” disclosure: DVC does not share personal information for third-party direct marketing

New York Residents:

• Three-day right to cancel for in-home sales (if applicable)
• Attorney advertising rules apply to attorney clients

Other States:

• State-specific consumer protection laws apply
• Client should consult local consumer protection agency for rights

13.3 Accessibility

DVC Provides:

• Reasonable accommodations for persons with disabilities
• Compliance with Americans with Disabilities Act (ADA)
• Contact accessibility@digitalvisibilityconcepts.com for accommodation requests

14. ACCEPTANCE OF TERMS

By Any of the Following Actions, Client Accepts These Terms:

• Signing any Engagement Agreement referencing these Terms
• Clicking “I Accept” or similar button on DVC website or portal
• Making payment for DVC services
• Allowing DVC to begin work on Client’s behalf

Client Acknowledges:

• Reading and understanding these Terms of Service
• Opportunity to consult with attorney before accepting
• Voluntary acceptance without duress or coercion
• Capacity and authority to enter binding agreement

CONTACT INFORMATION

Digital Visibility Concepts (DVC)

Brilliant Ideas Consulting Inc.
9702 SW 83rd Way
Gainesville, FL 32608

Phone: (800) 589-7346
Email: info@digitalvisibilityconcepts.com
Website: www.digitalvisibilityconcepts.com

General Inquiries: info@digitalvisibilityconcepts.com
Sales: sales@digitalvisibilityconcepts.com
Support: support@digitalvisibilityconcepts.com
Legal: legal@digitalvisibilityconcepts.com
Privacy: privacy@digitalvisibilityconcepts.com
Cancellations: cancellations@digitalvisibilityconcepts.com

Business Hours:
Monday-Friday: 9:00 AM – 6:00 PM EST

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Form Version: November 2025
© Brilliant Ideas Consulting Inc. d.b.a. Digital Visibility Concepts – All Rights Reserved